Privacy Policy

We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use LogiGlow's smart budgeting services.

Last Updated: March 15, 2025 | Effective Date: January 1, 2025 | This policy applies to all users of LogiGlow services in Vietnam and complies with Vietnamese data protection regulations.

1 Information We Collect

When you use LogiGlow, we collect different types of information to provide you with personalized budgeting insights and improve our services. Here's what we gather and why:

Personal Information You Provide

  • Account details: name, email address, phone number, and password
  • Financial information: income data, expense categories, budget goals, and spending patterns
  • Profile preferences: notification settings, currency preferences, and budgeting objectives
  • Communication data: messages sent through our support system or feedback forms

Automatically Collected Information

  • Device information: IP address, browser type, operating system, and device identifiers
  • Usage data: pages visited, features used, time spent on platform, and interaction patterns
  • Technical data: log files, error reports, and performance metrics
  • Location data: general geographic location based on IP address (city/region level)

2 How We Use Your Information

Your data helps us deliver smart budgeting solutions tailored to your needs. We use your information responsibly and only for legitimate business purposes:

Purpose Data Used Legal Basis
Provide budgeting services Financial data, account information Contract performance
Personalize recommendations Spending patterns, preferences Legitimate interest
Customer support Contact details, communication history Contract performance
Platform improvements Usage data, technical information Legitimate interest
Security monitoring Device data, access logs Legitimate interest

Important: We never sell your personal data to third parties or use your financial information for marketing purposes outside of improving your LogiGlow experience.

3 Data Sharing and Disclosure

We limit data sharing to essential business operations and never compromise your privacy. Here's when and how we might share your information:

Service Providers

We work with trusted third-party companies that help us operate LogiGlow. These include cloud hosting providers, payment processors, and analytics services. All service providers sign strict data protection agreements and can only use your data for specified purposes.

Legal Requirements

We may disclose your information when required by Vietnamese law, court orders, or government regulations. This includes compliance with tax authorities, financial regulators, or law enforcement agencies when legally mandated.

Business Transfers

If LogiGlow is acquired, merged, or undergoes significant business changes, your information may be transferred as part of that transaction. You'll be notified of any such changes with at least 30 days' advance notice.

4 Your Privacy Rights

You have significant control over your personal data. Under Vietnamese data protection law and our commitment to transparency, you can exercise these rights:

  • Access: Request a copy of all personal data we hold about you
  • Correction: Update or correct inaccurate information in your account
  • Deletion: Request removal of your personal data (subject to legal obligations)
  • Data Portability: Download your data in a common, machine-readable format
  • Withdrawal: Revoke consent for data processing where applicable
  • Objection: Object to processing based on legitimate interests

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] with your request. We'll respond within 30 days and may need to verify your identity before processing certain requests. For account access and basic corrections, you can make changes directly through your LogiGlow dashboard.

5 Data Security and Protection

Protecting your financial data is our top priority. We implement multiple layers of security to safeguard your information:

Technical Safeguards

  • 256-bit SSL encryption for all data transmission
  • AES-256 encryption for data storage
  • Regular security audits and penetration testing
  • Multi-factor authentication for account access
  • Automated threat detection and monitoring

Operational Security

  • Limited employee access on a need-to-know basis
  • Regular staff training on data protection practices
  • Secure data centers with physical access controls
  • Incident response procedures for potential breaches

Breach Notification: In the unlikely event of a data breach affecting your personal information, we'll notify you within 72 hours and provide clear information about what happened and what steps we're taking.

6 Data Retention and Deletion

We keep your data only as long as necessary to provide our services and meet legal obligations. Here's our retention approach:

Data Type Retention Period Reason
Account information Until account closure + 1 year Service provision, legal compliance
Financial data 5 years from last activity Vietnamese financial regulations
Usage logs 2 years Security, fraud prevention
Communication records 3 years Customer service, dispute resolution
Marketing data Until consent withdrawal Communication preferences

When data reaches its retention limit, we securely delete it using industry-standard methods. You can request earlier deletion by contacting our support team, though some data may need to be retained for legal compliance.

7 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how you use LogiGlow. You have control over these preferences:

Types of Cookies We Use

  • Essential cookies: Required for basic platform functionality and security
  • Performance cookies: Help us understand usage patterns and improve our service
  • Preference cookies: Remember your settings and personalize your experience
  • Analytics cookies: Provide insights into user behavior and platform performance

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some platform features, but core budgeting functionality will remain available.

8 International Data Transfers

While LogiGlow primarily operates within Vietnam, some of our service providers may process data internationally. When this occurs:

  • We ensure adequate protection through standard contractual clauses
  • We verify that receiving countries have adequate data protection laws
  • We implement additional security measures for cross-border transfers
  • We maintain records of all international transfers for transparency

Any international transfers comply with Vietnamese data protection requirements and are conducted only when necessary for service provision or legal compliance.

9 Children's Privacy

LogiGlow is designed for users aged 18 and older. We don't knowingly collect personal information from children under 18 without parental consent. If you're under 18:

  • Please don't create an account or provide personal information
  • Ask a parent or guardian to review this policy before using our services
  • Contact us immediately if you've accidentally provided information while under 18

If we discover we've collected information from a child under 18, we'll delete it promptly and terminate the associated account.

10 Policy Updates and Changes

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes:

  • We'll notify you by email at least 30 days before changes take effect
  • We'll post the updated policy on our website with a clear "last updated" date
  • We'll highlight significant changes in our notification
  • You'll have the option to review changes and update your preferences

Continued use of LogiGlow after policy updates indicates acceptance of the new terms. If you don't agree with changes, you can close your account or contact us to discuss your concerns.

Questions About Your Privacy?

We're here to help you understand how we protect your data. Don't hesitate to reach out with any privacy-related questions or concerns.

Email: [email protected]
Phone: +84903855719
Address: Long Bình, Thành phố Biên Hòa, Dong Nai 810000, Vietnam